This is where we're going to slow things down for just a second. Before they care about the details, they want to know you understand them. Write a few short lines that sound like the thoughts they've been carrying around for weeks - the ones they probably haven't said out loud yet.
Don't rush to solve anything here. Just let them feel seen, understood, and quietly think, "Wow... this was written for me."
Let's make them feel a little seen.
yOUR POV. LOADING...